Innovate or Stagnate: The Importance of Knowing When to Pivot
- StartaSprout Team
- Aug 4, 2020
- 3 min read
Updated: Jan 4, 2024

In the realm of entrepreneurship, "pivot" is a well-known term. It refers to a significant change a business makes after realizing that its product or service does not meet the intended market needs or solve market problems. Pivoting typically occurs in the early stages, following the validation of the business idea through market research or customer feedback.
Pivoting is a powerful strategy for businesses to redefine their model and discover new growth opportunities. By re-evaluating their approach and considering market needs, companies can identify specific problems to fix without changing the whole organization. This approach enables businesses to grow beyond their initial plan and achieve sustainable success.
Key indicators that it's time to pivot.

Evolving Industry/Market
Markets and industries are constantly changing due to technological advancements and other disruptive forces. To stay competitive, it's crucial to adapt to these changes by keeping an eye on emerging trends and adjusting your product or service accordingly.
Stagnant Growth Rate
If your business growth pattern has plateaued or declined, it could be a sign that your current strategy isn't working. Pivoting to a new business process or strategy can reignite growth and increase profitability. Monitoring critical metrics like productivity, efficiency, and profitability is essential to catch these signs early and make the necessary changes.
As Dr. Stephen Kalaluhi from The StephenK Leadership Team advises, "Becoming passionate about your key measurements will ensure you're aware of the health of your business at all times. The moment productivity, efficiency, or profitability declines is when pivoting must occur."
Potential for Expansion
Adaptability is a crucial characteristic of every entrepreneur. The business world is constantly evolving, with new technologies always emerging. Businesses should regularly conduct market research to identify new opportunities arising from these developments and assess how their business can fit into them. When a venture identifies an opportunity for expansion, it's time to pivot and take advantage of it. Always be on the lookout for significant opportunities!
Spending Too Much Time-Solving Internal Problems
When a business spends more time fixing internal issues than addressing market problems, it's a sign that the business process needs to change. This indicates that it's time to reassess the organization's business strategy and pivot to a more viable one.
Declining Retention Rate
The success of a business depends on its ability to serve its customers, keep its investors engaged, and maintain healthy relationships with suppliers. If these relationships start to deteriorate and the business experiences a high customer, supplier, and employee churn rate, then it's time to pivot.
Reduction in Productivity
When a business no longer achieves positive outcomes from activities that used to be effective, it's time to pivot and adopt a new strategy. It's important to recognize when the current approach isn't working and make the necessary changes to avoid further decline in productivity.
Tips for a Successful Pivot.

Making the decision to pivot is crucial, but the steps taken during the pivot are even more important. Here are some essential tips to consider for a successful pivot:
Develop new goals that align with the company's vision.
Don't disregard the work that has been done.
Ensure that the pivot presents growth opportunities.
Identify which part of the business process needs to be revamped.
Listen to your end-users and customers.
Conduct extensive market research.
Keep your investors informed.
Consult and involve your team.
Stay organized.
Do it as soon as possible.

Examples of Successful Companies that Pivoted:
Groupon
Originally started as an online activism platform called "The Point," Groupon pivoted to become a profitable online deal site. The founder, Andrew Mason, and investors utilized their talent and resources to develop a billion-dollar site known as Groupon.
YouTube
Initially launched as a video-based dating streaming service called "Tune in, hook up," YouTube pivoted to become the successful video streaming service we know today. While the company retained its upfront video streaming service, it expanded to cater to a broader audience beyond dating.
Concluding Thoughts
Do you think Pivoting is a form of weakness or a strong business decision! Leave your comments in the comment section. Thank You!
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